SilverStar GPS Tracking Frequently Asked Questions




1. How does the SilverStar tracking solution work?


SilverStar is a wireless communication hardware installed in a vehicle and connected to an Internet-based asset Location Services, which provides near real-time asset tracking and fleet management tools for vehicles, fleets, mobile and fixed assets. SilverStar's powerful combination of proven technologies includes: GPS (Global Positioning System), two-way communication (via text) and easy-to-use, web-based location mapping software. SilverStar customers have 24 hour access to their fleet via the website. Customers can locate a vehicle's present position, see the vehicle's historical path, and monitor its speed and direction. The SilverStar customer can be alerted via SMS on their cellular phone of excessive speeds, vehicle leaving constraint regions or triggered alarms.


2. What is Asset Location?

SilverStar uses this feature to allow customers to precisely track mobile and fixed assets such as cars, trucks, heavy equipment, etc- for improved scheduling and route planning. This is made possible by the on-board tracking and communication device installed by SilverStar. This piece of hardware collects GPS position data, calculates speed, and then transmits this information to SilverStar servers via satellite. Customers login to the SilverStar website to view the exact location and movement of their assets.


3. How does GPS work?


The Global Positioning System(GPS) utilizes a constellation of at least 24 Medium Earth Orbit satellites that transmit precise microwave signals, the system enables a GPS receiver to determine its location, speed, direction, and time. The SilverStar solution combines a GPS receiver with a wireless modem. The radio transmits GPS-calculated positions back over a satellite network. Location and course data is then uploaded to the SilverStar web site. Authorized customers monitor vehicle movement on maps and reports displaying route information, stop location/duration and other valuable information


4. What benefits will the SilverStar tracking solutions bring to me?


Benefits include improved customer service, increased productivity through better scheduling, as well as enhanced driver safety and asset protection. The SilverStar solutions allows your company to:

Enhance customer service
  1. Provide better-estimated arrival times.
  2. Improve on-time delivery by rerouting vehicles.
  3. Resolve disputes when delivery times are questioned.

Improve productivity
  1. Monitor and optimize vehicle customer stops.
  2. Check for on-route compliance.
  3. Conduct post-route analysis to improve scheduling.

Safeguard drivers and protect vehicle assets
  1. Track driver safety by monitoring vehicle speed and travel patterns.
  2. Monitor vehicle use during and after work hours.

5. What is GeoFencing?


A GeoFence allows a customer to define a virtual geographical area to ensure vehicles do not go outside or into a pre-determined area. If a designated boundary is crossed, the customer will receive a notification or alert that can be delivered via email or text. GeoFencing provides greater control for people who are tracking vehicles. Whether there is a specific route or areas that are "off limits" for safety purposes, GeoFencing provides peace-of-mind that the GPS tracking devices are showing your vehicles are where they should be at all times.

6. What are GPS tracking alerts?


GPS tracking alerts are unique limits that a customer can set up for their tracked vehicle. When the limit is broken, an email or text message is sent to the customer. If a speed limit or a GeoFence, for example, is broken, the customer will be notified. Depending on which GPS vehicle tracking system or service plan the customer chooses, they will be alerted to these types of occurrences 30 times per month, 60 times per month or 200 times per month. A customer will always be allowed to get more "alerts" per month by paying an additional amount per alert that goes beyond the current plan they are subscribed to.

7. What reports are available?


All SilverStar GPS fleet management reports are available online and are visible directly after you login. Reports available are for Activity, Alerts, Drive-Time, Engine On-off, Geo-fence, Idle, Mileage, Point of Interest, Stoppage, Event Summary, and Over-speeding. Please go to www.sstracking/reports to view details of reports available.

8. Where does SilverStar GPS tracking system work?


www.sstracking.com can be accessed from any computer in the world with an Internet connection. This means that even when you are on holiday, you can pinpoint the exact location of every vehicle of your fleet even half a world away. However, the SilverStar GPS tracking system is currently marketed in India, USA, and East Africa. Online enquiries are welcome from any part of the world.

9. How many vehicles can I track at one time?


There is no limit to how many vehicles that can be tracked by the SilverStar GPS fleet management system. Fleet sizes range from 10 to over a 1000 vehicles per fleet. If you have a large fleet size, do enquire about out bulk pricing.

10. How do I contact Customer Support?


Customer Support can be reached via email or (+91)22-4212-9000. Customer service is available 24/7 because we understand that fleet emergencies may occur at any time of the day or night.

11. How do I use the SilverStar service?


When you purchase your GPS Tracking System from SilverStar, one of our tracking experts will walk you through on how to use the system. At that time, we will answer any questions you have. Of course, if questions come up after that, we are always here for you.

12. How do I run reports of the vehicles I have been tracking?


Once a new account has been created, the customer can go to their control page to specify which reports they would like to see.

13. Can SilverStar lower my insurance rate?


Depending on the insurance company, a discount may be available on the Anti-Theft component of the total insurance cost. Ask our representatives for details of insurance discounts available.

14. Can the SilverStar GPS fleet tracking device be installed covertly without the drivers' knowledge?


Employers who own their vehicles have a right to monitor their assets covertly. GPS Vehicle Tracking lets you catch errant drivers and thefts, and so it always works better if the drivers do not know where the device is installed so that it cannot be tampered with.

15. What is the privacy level?


Only authorized SilverStar customers with validated usernames and passwords can view their own asset information. You company can designate a list of authorized users, and multiple users from within your company can track your assets.

16. Will I know the current asset positions of my assets at any time?


You may locate a mobile or fixed asset anywhere from any worldwide location in near real-time. You simply select the vehicle number from your secure web browser and within minutes your SilverStar solution pinpoints the asset. If this is a mobile asset that is on the move you, then in addition to location, you will also be able to view speed and direction.

17. Is the SilverStar map information near real-time?


It's near real-time. The in-vehicle SilverStar unit transmits GPS position data to the SilverStar servers, which in turn updates your SilverStar web pages. Updates are transmitted at as soon as they are received by the satellite.

18. What hardware and/or software do I need to use the SilverStar tracking solution?


The hardware module will be installed in your vehicle by authorized SilverStar personnel. Negligible power, drawn from the vehicle's electrical system will be used to run the monitoring device. The Software is the secure SilverStar web pages that will be accessible to authorized customers only after they log into www.sstracking.com. No other hardware or software is required.